OUR PHILOSOPHY: business is about TRUST

OUR GOAL is for each transaction to result in a pleasant, convenient and successful shopping experience. If you have any question, please send us an e-mail

OUR GUARANTEE: all of our products are brand new, factory sealed by the manufacturer, come supplied with original manufacturer accessories, and carry full USA warranties directly through the manufacturer.

WE ACCEPT: Visa, Mastercard, American Express, Discover and PayPal. This store uses Yahoo! secure SSL encryption to accept your credit card orders.

Se habla espanol!


Store ratings and reviews.

Merchant ratings and reviews help users make more informed purchasing decisions and improve the Yahoo! shopping experience. Merchant star ratings provide "at-a-glance" information about how other users have liked (or disliked) a merchant. Read our store ratings and reviews in Yahoo!Shopping and Shopping.com

Returns

Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a physical store or online.

Your satisfaction is guaranteed by Best Brands Trading, Inc and Best Brands Club on all online purchases. Our goal is for each transaction to result in a pleasant, convenient and successful shopping experience. If there is any reason that you need to return merchandise purchased on BestBrandsClub, you can do this very simply. Best Brands Club will refund or exchange an item within 30 days of shipping date.

In order for full credit to be refunded, merchandise must be in new, unused and unworn condition in the original packaging with all accompanying accessories, manufacturer material and manuals included and UNOPENED DVD movies, music, videos, computer software and video games. If the product included a special offer, the additional item(s) must also be returned. If customer received promotional (Free) shipping offer, shipping and handling charges will be deducted from refund amount. The amount being deducted will be verified with proper documentation. We will provide return shipping and refund original shipping on merchandise that is returned as a result of an error by www.bestbrandsclub.com

Payment Requirements:

We can only ship to the billing address listed on the monthly statement of the credit cards issuing bank for Visa, Mastercard, Discover, American Express or PayPal. On orders over $200 and when the "Ship To Address" is different than the billing address, the credit cardholder is required to call the issuing banks Customer Service via the banks toll free number, and specifically list the "Ship to Address" as an "Alternate Address" for purposes of this purchase, and to be on file for verification, in order to complete the transaction. We reserve the right to cancel orders that do not contain valid customer information.

We do NOT charge restocking fees!

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization. Returns will not be accepted without a Return Authorization Form or after the specified time limits. On these items, manufacturer's warranty may apply.

Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.

To obtain an RMA number and return using RMA and return address we provide with that RMA, please e-mail us at return@bestbrandsclub.com.

For the CRYSTAL FLORIDA items ONLY, the manufacturer's Return Policy applies as following: NO returns will be granted because the item color does not match the color on the monitor or because an item differs by 0,25 inch or less in any dimension.All returns must be approved by us before you can return the item(s). If you need to return an item, contact us and include the reason that you wish to return the item(s), your phone number, the item, and a valid e-mail address. Returns must be packaged in the original packaging. If the merchandise has a manufacturer's defect or damaged during shipment, a claim must be filed via e-mail within 10 days of receipt of the item, and you will receive a reply within a day. Otherwise the claim can be considered as not received. The items will be either renewed or asked to be returned right after the claim process. In both cases, we will be responsible for shipping costs to renew the item(s). We reserve the right to charge a restocking fee after an order has been processed. Once an order has been shipped we cannot cancel the order..!

SALES TAX

We are required to charge sales tax on all orders shipped to addresses in New Jersey, US only. No tax will be charged on orders shipped outside the state of New Jersey, US.

SHIPPING

Color-coded map that shows the transit time for the Ground shipments from New Jersey

Please note:

For Ground Shipments, a business day does not include Saturdays,Sundays, or holidays. Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

We ship to the 48 contiguous states only.

Your order will be shipped via UPS Ground Service or FedEx Ground Home Delivery Service.

Items with promotional offer FREE SHIPPING, are shipped with UPS Ground Residential or FedEx Home delivery services.

Order received Saturday and Sunday, will be shipped on the next business day.

TRACK YOUR ORDER
You can check the status of your order by visiting our page Track Your Order. To track the status of your shipment, use the BestBrandsClub.com order number or the UPS tracking number.

CRYSTAL FLORIDA items: unless otwerwise requested, most products are shipped by USPS Priority Mail with Delivery Confirmation directly by the manufacturer.